About Us

Amy Klose

Principal Human Resources Consultant

Amy Klose leads Q27’s HR and Employee Relations practice. She is a Florida Bar-licensed employment attorney and senior HR leader with nearly two decades of experience working inside public and private organizations. Her background combines employment and labor law expertise with the practical demands of building HR operations, leading teams, advising executives, and managing complex workplace matters.

Throughout her career, Amy has worked across employee relations, workplace investigations, compliance, organizational design, performance management, and workforce change. She has helped organizations establish and improve HR programs, build reliable complaint and reporting processes, develop managers, and address sensitive allegations involving discrimination, harassment, and other employee concerns. Her approach reflects an understanding of both the workplace rules that matter and the operational realities leaders face when putting those rules into practice.

Amy is particularly effective where sound process, careful judgment, and organizational trust are essential. She works closely with executives, managers, and HR teams to assess risk, resolve problems, and strengthen accountability without losing sight of the people affected by a decision.

Clients work directly with Amy for clear advice, thoughtful fact-finding, and practical solutions designed to hold up beyond the immediate issue.

William Plasencia

Principal Communications Consultant

William Plasencia is the Principal Communications Consultant for Q27. With more than 25 years of experience, Will is a seasoned strategist who helps organizations build trust, navigate crises, and communicate with clarity when it matters most.

Will's career spans journalism, publishing, government, and institutional communications. He began as a financial journalist at American Banker and LatinFinance, reporting on finance and markets across Latin America. He later led editorial teams at Latin Trade, CEO Publishing Group, and Latin CEO Magazine, managing teams of up to 20 across the U.S., Latin America, and Europe.

As Vice President at Bankrate, Inc., Will led the company's transformation from a niche print newsletter publisher to Bankrate.com, one of the nation's leading online financial information platforms, and launched the Spanish-language Consejero.com – later sold for a profit.

During more than a decade with the City of Miami, Will rose to the director level and oversaw public outreach to more than 250,000 residents. He managed communications for a twice-elected City Commission Chairman, led state and federal advocacy, and helped secure more than $2.5 million in matching funds for historic district restoration. His political consulting also supported successful re-election campaigns and legislation advancing community investment.

Most recently, Will served as a Media Relations and Crisis Communications Lead at Lawrence Berkeley National Laboratory, a U.S. Department of Energy institution. He managed national media relationships, overhauled the Lab's Emergency Communications Plan, launched a crisis communications speaker series, and edited an employee newsletter reaching thousands.

Will has completed FEMA training in Advanced Public Information Officer, the National Response Framework, and the National Incident Management System (NIMS), and also completed mediation certification training through the University of California, Davis. He is fluent in English and Spanish, with conversational Portuguese.